Return Policy
Choosing clothes for children always involves a certain degree of uncertainty. Therefore, we support returns and exchanges within 20 days of receiving the goods, making your shopping experience more relaxed.
Situations where returns and exchanges are accepted
You can request a return or exchange if you encounter any of the following situations:
We won't require strict reasons; we only hope that the product is still in a "re-sellable" condition when it reaches us:
- The size is too large or too small;
- The received product does not meet your expectations;
- The product has quality or manufacturing defects.
We won't require strict reasons; we only hope that the product is still in a "re-sellable" condition when it reaches us:
- The product remains in its original condition (unworn, unwashed, free of stains and odors);
- The tags and packaging are intact;
- All accessories (such as buttons, belts, etc.) are included.
Situations where returns and exchanges are not accepted
The following situations are not eligible for returns or exchanges:
Note: Slight color fading during the first wash of dark-colored clothing is a normal fabric characteristic and does not affect use.
- Applications submitted more than 20 days after receipt;
- Products that have been worn, washed, or show signs of use;
- Products with obvious signs of use or artificial damage;
- Products specifically marked as non-returnable (e.g., final sale items).
Note: Slight color fading during the first wash of dark-colored clothing is a normal fabric characteristic and does not affect use.
How to process returns and exchanges?
The process is simple, and we will guide you step by step:
Submit an application and provide order information and product photos;
After approval, return the product according to the instructions;
After receiving and inspecting the product, we will arrange a refund or exchange.
The entire process is transparent, and you can track the progress.
Submit an application and provide order information and product photos;
After approval, return the product according to the instructions;
After receiving and inspecting the product, we will arrange a refund or exchange.
The entire process is transparent, and you can track the progress.
Refunds
Refunds will be returned to the original payment method.
After receiving and inspecting the returned product, we will process the refund as soon as possible, usually within 10 business days.
After receiving and inspecting the returned product, we will process the refund as soon as possible, usually within 10 business days.
Exchanges
If you need to exchange for a different color or size, we recommend that you place a new order for the desired style and size and return the original product for a refund. This will ensure that your preferred item is not sold out.
Quality Issues
If you find obvious defects in the product when you open the package, please contact us as soon as possible and provide photos. We will prioritize your case.
To avoid unnecessary damage or loss:
Please package the product properly;
Please do not return products without prior approval;
We will assist in tracking any delays during transportation.
To avoid unnecessary damage or loss:
Please package the product properly;
Please do not return products without prior approval;
We will assist in tracking any delays during transportation.
