Transportation Information
We process and ship orders from Monday to Friday (excluding public holidays).
All orders enjoy free standard shipping.
Currently, all orders are processed within 1-3 business days. During major promotional events, due to the surge in orders, processing time may extend to 3 business days. Our default shipping method is standard shipping. While most customers receive their orders within 7-14 days, occasional delays may occur.
All orders enjoy free standard shipping.
Currently, all orders are processed within 1-3 business days. During major promotional events, due to the surge in orders, processing time may extend to 3 business days. Our default shipping method is standard shipping. While most customers receive their orders within 7-14 days, occasional delays may occur.
Estimated Shipping Time
Standard shipping takes approximately 7-14 business days for delivery.
Processing and shipping times may be longer during annual promotional events.
Actual times may vary slightly depending on region, customs clearance, and transportation hubs. We do not ship on weekends or holidays. Orders placed after 10 AM on Friday (including expedited shipping orders) will be shipped on the next business day. Please place your order accordingly.
Processing and shipping times may be longer during annual promotional events.
Actual times may vary slightly depending on region, customs clearance, and transportation hubs. We do not ship on weekends or holidays. Orders placed after 10 AM on Friday (including expedited shipping orders) will be shipped on the next business day. Please place your order accordingly.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
You can check the shipping progress using the tracking link in the email.
Please note:
Tracking information may be updated gradually within 48 hours.
In some regions, tracking information may stop updating after the package leaves the country, which is normal.
For easier tracking, we recommend registering a Vombae account, where you can check your order status at any time.
Due to the large volume of orders we process, we cannot cancel orders once they have been submitted.
You can check the shipping progress using the tracking link in the email.
Please note:
Tracking information may be updated gradually within 48 hours.
In some regions, tracking information may stop updating after the package leaves the country, which is normal.
For easier tracking, we recommend registering a Vombae account, where you can check your order status at any time.
Due to the large volume of orders we process, we cannot cancel orders once they have been submitted.
Recipient Information and Address Issues
To avoid delays or non-delivery:
Please check that your address is complete before placing your order;
Including house number, area, postal code, and contact number.
For packages returned due to incomplete addresses or refusal of delivery, relevant shipping costs will be deducted; if you need to resend the package, please place a new order.
Please check that your address is complete before placing your order;
Including house number, area, postal code, and contact number.
For packages returned due to incomplete addresses or refusal of delivery, relevant shipping costs will be deducted; if you need to resend the package, please place a new order.
International Shipping and Taxes
Orders to some regions may incur customs duties or import taxes, which are the responsibility of the recipient.
Delays caused by customs clearance are a normal part of the logistics process, and we cannot intervene in advance.
Delays caused by customs clearance are a normal part of the logistics process, and we cannot intervene in advance.
Package Irregularities
If there is a logistics standstill, delay, or no tracking updates, please contact the local carrier first for confirmation (carrier information will be provided in the email).
We are not responsible for any lost or stolen packages. If you are unable to track your package using the tracking information we provide, please contact the courier company for more information. Packages that are refused or undeliverable will incur return shipping fees, the exact cost of which depends on the shipping method used for the original order. For orders marked as undeliverable, refused, or with an incorrect address, we will deduct the shipping costs from your bill.
For refused, undeliverable, or incorrectly addressed packages, we will refund the amount minus all shipping costs and undeliverable handling fees, which will be deducted from your original payment. If you wish to have the item reshipped, please place a new order with the correct shipping address/information.
If you have any questions or concerns regarding shipping, please feel free to contact us at cutinova@vombae.com.
We are not responsible for any lost or stolen packages. If you are unable to track your package using the tracking information we provide, please contact the courier company for more information. Packages that are refused or undeliverable will incur return shipping fees, the exact cost of which depends on the shipping method used for the original order. For orders marked as undeliverable, refused, or with an incorrect address, we will deduct the shipping costs from your bill.
For refused, undeliverable, or incorrectly addressed packages, we will refund the amount minus all shipping costs and undeliverable handling fees, which will be deducted from your original payment. If you wish to have the item reshipped, please place a new order with the correct shipping address/information.
If you have any questions or concerns regarding shipping, please feel free to contact us at cutinova@vombae.com.